GDPR Information

About GDPR

The General Data Protection Regulation (GDPR), as retained in UK law, gives individuals greater control over their personal data and places obligations on organisations that collect or process personal information. This page outlines how we comply with these regulations and explains your rights.

Data Controller

energeon-ridge acts as the data controller for personal information collected through this website and in connection with our services. This means we determine the purposes and means of processing your personal data.

Contact details for data protection enquiries:
Email: [email protected]
Address: 14 Hartley Lane, Birmingham B2 5RT, United Kingdom

Lawful Basis for Processing

We only process personal data where we have a lawful basis to do so. The lawful bases we rely on include:

Consent

Where you have actively agreed to us using your data for a specific purpose, such as receiving marketing communications or submitting an enquiry form.

Contractual Necessity

Where processing is necessary to fulfil a contract with you or to take steps at your request before entering into a contract. This includes processing bookings and delivering our services.

Legitimate Interests

Where processing is necessary for our legitimate business interests, such as improving our services or ensuring website security, provided this does not override your fundamental rights and freedoms.

Legal Obligation

Where processing is required to comply with a legal obligation we are subject to.

Your Rights Under GDPR

Right to Be Informed

You have the right to know how your personal data is being collected and used. Our Privacy Policy provides this information in detail.

Right of Access

You have the right to request a copy of the personal data we hold about you. We will respond to such requests within one month of receipt.

Right to Rectification

If you believe any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or complete it.

Right to Erasure

In certain circumstances, you have the right to request that we delete your personal data. This right is not absolute and applies only in specific situations, such as when data is no longer necessary for its original purpose.

Right to Restrict Processing

You have the right to request that we limit how we use your personal data in certain circumstances, for example while we verify the accuracy of data you have challenged.

Right to Data Portability

Where processing is based on consent or contract and carried out by automated means, you have the right to receive your personal data in a structured, commonly used format and to transmit it to another controller.

Right to Object

You have the right to object to certain types of processing, including processing for direct marketing purposes and processing based on legitimate interests.

Rights Related to Automated Decision Making

You have the right not to be subject to decisions based solely on automated processing that produce legal effects or similarly significantly affect you. We do not currently use automated decision-making processes.

Exercising Your Rights

To exercise any of your GDPR rights, please contact us using the details provided above. We may need to verify your identity before processing your request. We will respond to all legitimate requests within one month, though this period may be extended in certain circumstances.

There is no fee for exercising your rights, although we may charge a reasonable fee or refuse to act on manifestly unfounded or excessive requests.

Data Breach Notification

In the event of a personal data breach that poses a risk to your rights and freedoms, we will notify the relevant supervisory authority within 72 hours of becoming aware of the breach. Where the breach is likely to result in a high risk to your rights and freedoms, we will also notify you directly without undue delay.

Supervisory Authority

If you are not satisfied with how we handle your personal data or respond to your requests, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's independent authority set up to uphold information rights.

Information Commissioner's Office
Wycliffe House, Water Lane
Wilmslow, Cheshire SK9 5AF
Website: ico.org.uk

Updates to This Information

We may update this GDPR information page periodically to reflect changes in our practices or relevant legislation. Any significant changes will be communicated through our website.